Refund Policy

Last updated: September 6, 2026

14-day money-back guarantee — monthly and yearly plans

Not happy with your monthly or yearly purchase? Request a refund within 14 days and we refund it in full. No questions asked.

The weekly plan is not eligible, and we want to be plain about why: the weekly plan bills every 7 days, so a 14-day money-back guarantee would refund two full weeks you had already used. Instead, cancel any time before it renews and you will not be charged again — you keep Pro access for the rest of the week you already paid for. This does not affect your statutory rights.

How to request a refund

Email support@billofsale.app from the address you used at checkout. Include your Stripe receipt or order ID if you have it. We process refunds within 2 business days and credit back to your original payment method — banks typically take 5–10 business days to post the refund.

What's refundable

Pro Monthly (currently €9.99/month) and Pro Yearly (currently €59/year): full refund on your first charge — whatever price you paid — if requested within 14 days, regardless of whether you downloaded. After that, cancel anytime — you keep access until your current billing period ends, but no pro-rated refund on the unused portion.
Pro Weekly (€7.99/week): not covered by the 14-day guarantee. The weekly plan bills every 7 days, so a 14-day money-back window would cover two whole billing periods you paid for and used. What you can do instead: cancel any time before the week renews and you will not be charged again, while keeping Pro access until the end of the week you already paid for. Cancel from the billing portal. If you were charged in error, or the product did not work for you, email us anyway — we look at those case by case.

When refunds are not issued

Requests made more than 14 days after the original purchase date (except for clear billing errors).
Any Pro Weekly charge, first or renewal — a 14-day guarantee on a plan that bills every 7 days would refund weeks already used in full; cancel before renewal to stop future charges.
Monthly or Yearly Pro renewals after the first charge — cancel anytime to stop future charges.
Abuse of the refund policy (e.g., repeatedly purchasing and refunding to avoid payment). We reserve the right to decline refunds we judge to be in bad faith.

Canceling a subscription

You can cancel Weekly, Monthly, or Yearly Pro any time through the billing portal. Cancellation takes effect at the end of the current billing period; you keep pro access until then.

Your statutory rights

The guarantee above is something we offer on top of the law, not instead of it. It does not reduce or replace any refund, cancellation or withdrawal right you have under the consumer law that applies to you — including, for consumers in the EU and the UK, the statutory right of withdrawal on distance contracts. Where your statutory rights give you more than this policy does, your statutory rights win.

Chargebacks

If something's wrong, please email us first — we'll almost always refund without argument. Filing a chargeback with your bank before contacting us costs us fees and may result in your account being deactivated.

Contact

Email support@billofsale.app. We respond within one business day.